Refund policy

Home Yard Pro
700 E Plano Pkwy, Plano, TX 75074, United States
Phone: +1 240-345-3860
Website: homeyardpro.shop

Last Updated: September 28, 2026

At Home Yard Pro, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return in accordance with the terms below.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, where applicable.
  • Include the order number or proof of purchase.
  • Not be damaged due to misuse, improper handling, or normal wear and tear.

Certain products may be excluded from returns when indicated on the product page.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, when applicable, clear photos of the item and its packaging so we can review the issue and determine the appropriate resolution.

If the issue is confirmed to be our error or a product defect, we may provide a replacement or refund.

3. Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item caused by Home Yard Pro or the shipping carrier.

We recommend using a trackable shipping service when returning an item. Home Yard Pro is not responsible for returns that are lost or damaged while being shipped back to us.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or another circumstance where applicable law requires otherwise.

5. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us before sending it back.

Depending on product availability, we may offer a replacement or another appropriate resolution.

6. Non-Returnable Items

Some items may not be eligible for return, including products that are:

  • Used, altered, or damaged after delivery.
  • Missing original packaging or components when those are required for resale.
  • Clearly identified as final sale or non-returnable on the product page.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, it may no longer be possible to cancel it, and the standard return procedure may apply.

8. How to Request a Return

To request a return, please contact us with:

  • Your full name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

Contact us:
Phone: +1 240-345-3860
Address: 700 E Plano Pkwy, Plano, TX 75074, United States

Please do not send a return to the address above until our customer service team has provided return instructions.

9. Changes to This Policy

Home Yard Pro reserves the right to update this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated effective date.