FAQ

1. What is Home Yard Pro?

Home Yard Pro is an online store offering a selection of practical products for everyday home and yard needs.

2. How long does it take to process my order?

Orders are generally processed within 0–1 business day.

Orders placed on weekends or holidays may begin processing on the next business day.

3. How long does shipping take?

Our estimated shipping transit time is 3–7 business days.

The estimated total time from order placement to delivery is generally 3–8 business days.

4. Will I receive tracking information?

Tracking information may be provided once your order has been shipped, depending on the shipping method and carrier.

Please allow some time for tracking information to become active.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

6. What is your return policy?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Items should generally be unused and in their original condition.

7. What if I receive a damaged or incorrect item?

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and photos of the item or packaging when applicable so we can review the issue and determine the appropriate solution.

8. Who pays for return shipping?

For eligible standard returns, return shipping may be the customer's responsibility.

If an item is incorrect, defective, or damaged due to an issue attributable to Home Yard Pro or the shipping process, return shipping arrangements may differ.

9. How are refunds issued?

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear may depend on your bank or payment provider.

10. What payment methods do you accept?

Available payment methods are displayed at checkout and may include major credit cards, debit cards, and other payment options supported by our payment providers.

11. What happens if my package is delayed?

Delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather, holidays, high shipping volumes, incorrect addresses, or other circumstances outside our control.

If you believe your package is significantly delayed or lost, please contact us with your order information.

12. What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

If the order has already shipped, we may not be able to change the address. Additional costs resulting from an incorrect address may be the customer's responsibility.

13. How can I contact Home Yard Pro?

You can contact us using the information below:

Home Yard Pro
700 E Plano Pkwy
Plano, TX 75074
United States

Phone: +1 240-345-3860
Website: homeyardpro.shop